Support Desk Services

"Derventio Solutions - developing software solutions for a changing world."

Development Life Cycle

Please click on any of the links above for a detailed overview of our Development life cycle

Support

We don’t just walk away when your software is completed.

We believe that supporting the product is the most important process in the development cycle.

If not supported properly your users or customers will not be able to work through any issues or overcome any problems they may encounter whilst using the system

We can provide a dedicated support help desk managed by experts on your product.

Support does not need to just cover applications we have developed for you, if you have an existing application which needs a professional dedicated support desk then with the correct training we can be supporting your users in weeks.

Our Help Desk

Providing a dedicated software support is often the last item to be considered when developing any new software. But the future of the software and its usage is purely down to the level of support that can be offered.

Help desk support is often time consuming and normally supported by individuals who “already have a day job”. The support task then becomes an unrequired distraction to already busy people.

Using busy expensive resource to manage a help desk is neither productive or cost effective - our support team will be available to take your calls during hours agreed with yourselves.

We not only support you but can also provide help to your customers. Dedicated phone lines can be installed and answered with your organisation details.

All calls and emails are recorded in our sophisticated database and dealt with in accordance with your specified service level agreement.